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ASPEX Customer Support Options

• Installation - installation is easy and our SEMs are designed for minimal and inexpensive maintenance.
• Maintenance and Service - online diagnostics and remote visits are available, but costly service visits are often avoided by recommending solutions and dispatching replacement parts.
• Training - ASPEX recognizes the importance of a well-trained operator by supporting a number of training mechanisms.
• Consumables - need a spare component? Download our consumable order form in PDF format.

The ACCESS Desk
ASPEX Customer Central Expedited Service and Support is a key component in ASPEX's commitment to customer productivity. Because ASPEX supplies integrated systems, not components, the ACCESS Desk can efficiently coordinate all customer support needs, from operational questions through on-site repairs by ASPEX service engineers, purchase of consumable supplies, software 'bug' reports, and service contract quotation.

Effective customer support begins with installation at the customer's site, followed by a Site Acceptance Test (SAT) that verifies system integrity. Following installation, customer support issues are routed through the ACCESS Desk, which can instantly reference the installation's configuration and service-history database and direct the call to an appropriate support specialist. ASPEX units are designed for robust service. Routine maintenance operations are easily performed by customers. The modular construction also permits key components to be "overnighted" to customers on an advance repair-exchange basis. Outside regular business hours, when the ACCESS Desk is not manned, ASPEX provides round-the-clock access to service personnel with a two-hour response time. ASPEX provides a variety of service plans that can be customized to any customer's needs.