Avoid Costly Service Visits

ASPEX offers online diagnostics to minimize downtime. Remote service is available to operate the system from the factory and validate problems. Costly service visits are often avoided by recommending solutions and dispatching replacement parts.

ASPEX provides global support 24 hours a day, 7 days a week, with qualified Factory Service Engineers. The company maintains a worldwide network of service partners who are trained to provide fast, quality service. An Advance Replacement Parts Program assures a timely response and minimizes downtime.

Priority Service. Peace of Mind. Cost Control.

An ASPEX service contract on your system protects you from non-budgeted expenditures and helps to minimize downtime. In addition to insurance against unexpected expenditures, the following benefits make an ASPEX service contract the right protection for your system:

• Annual system calibration ensures that your system is operating at peak performance levels
• Annual preventative maintenance service helps to reduce downtime occurrences
• Provides access to our 24/7 Service Center that will put you in touch with a qualified service engineer at any time of the day or night
• Priority on-site service ensures that you receive the fastest possible service
• Priority Advance Replacement Program means accelerated recovery from minor system interruptions
• Free technical support ensures that your operators have access to knowledgeable ASPEX engineers.
• Discounts for consumable parts
• Discounts for upgrades

Agreement Programs	Preventative Maintenance	On-Site Service	Parts	Labor	Travel Costs	Phone Support
Premium Contract	1 year	Unlimited	* ✓	✓	✓	✓
Standard Contract	1 year	1 year	* ✓	✓	✓	✓
Basic Contract	x	x	* ✓	✓	✓	✓
Tech Support Contract	x	x	x	x		✓
Optional Coverages available only with a Premium, Standard, or Basic Contract
EDS Coverage	Detecto and Pulse Processor		* * ✓	✓	✓	✓
Vacc m Coverage	Mechanical Pump, Turbo Pump & Controller		✓	✓	✓	✓

✓ = included
* ✓ = includes all ASPEX SEM standard parts
* * ✓ = includes EDS one-time window replacement
X = not included